itenfrde +39 041 5334736 info@venezia1937.it
+39 041 5334736 info@venezia1937.it




Check our Frequently Asked Questions

I have a booking

I purchased a tour, but I did not receive a confirmation email; what can I do?

If you have registered on our website, access your reserved area, and check your purchase history. You should be able to see the service you just purchased with the corresponding voucher. If not, or if you purchased without registering, please contact our customer service department.

Can I cancel my booking and receive a full refund?

It is possible to cancel your booking and receive a full refund up to 48 hours before your tour date. Just send us an email from the email address listed on your registration voucher.
No refunds will be issued for bookings canceled after 48 hours before your tour date.
Cannot find what you are looking for?
Check our Frequently Asked Questions

I don’t have a booking yet

How much in advance can I book a tour?

All our tours can be booked up to 48 hours before their start date.

Can I purchase your tours at an actual location?

No, our tours can only be purchased from this website.

Can I book by phone?

For security and privacy reasons, it is not possible to book by phone

Do I need to register to purchase a tour?

No, you do not. It is possible to purchase a tour even without registering. However, if you register, you can access the reserved area on our website. This allows you to always have your purchase history available and you will be entitled to special promotions.

What payment methods do you accept?

You can pay via PayPal, whether you have a PayPal account or not. This payment method allows you to use your credit card without registering and opening a PayPal account.
It guarantees high standards of security and reliability recognized worldwide.

Where can I check the schedule of your tours?

Each tour has a calendar showing the days and times of that specific tour.

Cannot find what you are looking for?
Check our Frequently Asked Questions

My account

How do I register on the website?

Click on the “Sign up” box located in the upper right-hand corner of the website and fill out all the required fields. Alternatively, you can register when purchasing a tour.
You will receive a confirmation email to confirm that your registration is successful.

I lost my password to access my account; what should I do?

Click on “Sign in,” then on “Forgot Password.” Follow the recovery instructions provided.

Cannot find what you are looking for?